OUR SERVICES
While we take pride in our products, services, and technology, our greatest pride lies in our team. At Med Pak, we believe we’re not just in the business of healthcare, but in building lasting relationships. That’s why we hire only the most qualified and dedicated individuals to join our team.
Every member of our staff is committed to delivering exceptional customer service and producing top-quality results. We’re confident that as you work with us, you’ll experience this dedication firsthand.
ADMIN & FINANCE
C.O.D Orders:
All C.O.D orders are strictly on a cash upfront basis. Orders will be released only after proof of payment has been received and cleared.
Account Terms:
Payment is due 30 days from the statement date.
Trading month: 1st – 31st.
Overdue accounts will incur interest charges.
Contact Information:
Email: accounts@medpak.co.za
Fax: 031 700 6794
TELESALES & MARKETING
Our energetic and experienced telesales and marketing team of 10 professionals is always ready to assist. With years of expertise and strong customer relationships, they are your trusted resource for any inquiries about our product range.
Contact one of our Champions: 031 700 6764
PROCUREMENT & WAREHOUSING
Procurement Team:
Our skilled procurement team of three buyers ensures competitive pricing, strong supplier relationships, and excellent stock availability to meet all our customers’ needs.
Warehouse
- Prescription medications
- Over the Counter (OTC) Medications
- Patents (Frontshop)
- Homeopathic products (Herbal)
- Capital Equipment
- Surgical and dental supplies
Cold-Chain Items
- Non-returnable items.
- Dispatch schedule: Monday to Thursday for all deliveries, and Fridays for local deliveries only.
- S5-6 Items: To order, download the S6 Order Form using the link below. Submit the form via fax or email and hand over the original form to the driver upon delivery.
CUSTOMER CARE & DELIVERY
Our customer care team is highly trained in all aspects of the business—from accounts and sales to warehousing—ensuring prompt and professional handling of all queries.
Nationwide Delivery Service:
We deliver to areas across South Africa, ensuring quick and efficient service:
- 2x daily to local areas
- Overnight to regional areas and major cities
- 48 hours to outlying areas
Logging a Query
When logging a query, please ensure that you request your CRM Reference, to have a reference point, should you wish to track the progress of your query.
Returns
Customers must report a return to Med Pak within 24 hours of delivery. In the event of an item received damaged or short, customers must endorse the Proof of Delivery as well as report the incident within 24 hours. Credit for damaged and short goods will not be granted if the delivery note is not endorsed accordingly.
