FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
Does Med Pak offer a delivery service?
Yes. Med Pak has an extensive delivery network, being able to deliver to 3,200 destinations within the South African boarders. We deliver 3 times a day to local destinations and 2 times a day in KZN and an overnight service to all other regions. Minimum order values do apply.
How long has Med Pak been in the industry?
Over 35 years. We have been in business since July 1987.
What are your operational hours?
Monday – Thursday 08:00 – 16:15 | Friday 08:00 – 16:00.
Can anyone purchase medication from Med Pak?
No. We can only sell products to licenced Healthcare Professionals.
ACCOUNTS & PAYMENTS
How do I open an account with Med Pak?
Download our application forms and complete it. E-mail it back to accounts@medpak.co.za with all the required documents.
Who do I contact to update my account details?
E-mail accounts@medpak.co.za or call 031 700 6764
Where can I get Med Pak's banking details?
E-mail accounts@medpak.co.za and one of our consultants will provide you with our banking details.
PROMOTIONS & ORDERS
How do I see the latest promotions?
All promotions are emailed to our clients – please sign up at the bottom of this page.
OR
You can email: marketing@medpak.co.za
OR
You can view our latest offerings and products by clicking on our promotions page.
NOTE: Only account holders can view these promos.
Where can I place my order?
For orders, contact the following:
Tel: 031 700 6764
Email: sales@medpak.co.za
DELIVERIES & QUERIES
How much is delivery?
At Med Pak we deliver, free of charge for all orders over R1500 excl. VAT.
Contact our customer care team and they will assist in this regard.
Tel: 031 700 6764
Email: csd@medpak.co.za
Who do I contact if I have a product query?
For queries relating to damaged products or incorrect item delivered, please contact our customer care agent
Tel: 031 700 6764
Email: csd@medpak.co.za