In Celebration of Pharmacy Month Med Pak interviews Lundi Bontsa, Pharmacy Assistant at Ukhanyo Lwanbantu Pharmacy

Q: How do you educate patients to manage their medication?

A: I clearly explain the doctor’s instructions, emphasising the importance of following them. I discuss how to take the medication, possible side effects, and what to do if something goes wrong. I also encourage them to ask questions to ensure they feel confident in managing their medication.

Q: Tell me about a time when you helped a difficult patient.

A: I had a patient who was upset about paying for a prescription after already paying a consultation fee. I calmly explained that the fee covers the doctor’s advice, while the prescription covers the medication cost. By listening and explaining things clearly, I helped the patient understand the situation and leave satisfied.

Q: What challenges do you feel are the most difficult to deal with in a pharmacy and why?

A: The most challenging part is making sure every customer leaves happy, which can be tough during busy times. It’s important to provide personalised care to build trust and ensure they come back to our pharmacy.

Q: Tell us about your experience as a pharmacist and owner of your pharmacy.

A: As a pharmacy owner, I meet different patients every day, many of whom become more like family than just customers. This allows me to provide personalised care and build strong relationships with my community.

Q: What do you love most about being a pharmacist?

A: I love being able to guide patients in choosing the right medication. It’s fulfilling to help them make informed decisions about their health, and I take pride in the trust they place in me.

Q: What is your greatest strength as a pharmacist?

A: My greatest strength is my ability to evaluate patients effectively. I listen carefully and ask the right questions to recommend the best treatment, which helps build trust and ensures they get the care they need.

Q: What is your greatest accomplishment?

A: My greatest accomplishment is when a patient comes back to thank me for the medication I recommended. It’s rewarding to know that I made a positive impact on their health.

Q: What is the future of independent pharmacies?

A: The future of independent pharmacies is bright. By focusing on personalised care and strong patient relationships, they can continue to thrive and be an important part of the healthcare system.